"I Received My
Packet, But Not Everything I Ordered Is Included"
Is something missing from
your order? Please follow these steps:
1.Unpack all the products because sometimes our
packing staff save space by putting smaller items inside the boxes of bigger
items.
2.Check the status / comments of your order
in OnSources, and check to see if you had any emails from OnSources
about this order. It's possible we split your order into more than one delivery
to speed things up.
3.Next, you should Contact
OnSources to explain the problem. Provide your order number and
describe which product is missing. We can confirm from our warehouse records to
demonstrate that the correct products were indeed dispatched... meaning that
something went missing due to a lost/stolen item in delivery. (This is rare,
but it can happen.)
4.If definitely a lost/stolen item problem, you
need to contact the courier company who delivered your item and register a
complaint. You must do this as soon as possible after the delivery. You can get
the details of the tracking number from the packaging or check in your OnSources
account. It's imperative you, or the recipient of the delivery,
contacts the courier company and follows their incident reporting system. They
will give you a confirmation of your complaint, and we can then confirm this on
our side when we speak to the courier.
5.In order to combat fraud, we cannot
independently verify lost/stolen item complaints. This means that we have to
wait for the decision of the courier company about whether they accept the
claim and will provide compensation. If they accept the claim, depending on the
case they will either offer you compensation, or, more commonly, compensate OnSources.
In that case we will confirm to you and pass on the refund, or make a new
delivery to you, it will be up to you.
6.Sometimes the confirmation process from the
courier can take a while, and you could consider making a new order on OnSources
in the meantime if you need the products urgently.
It's a bit of a headache,
but we'll help you through the process, and if you're reading this and you
don't have a problem, you don't need to worry, this kind of problem doesn't
happen often... fewer than 1 in 2000 deliveries!
As the world-leading wholesale company, We offer you a wide-selection of consumer electronic products - all carefully selected with quality in mind, and quality controlled in our warehouse. This is your best opportunity to directly and safely access the Chinese electronics wholesale market - all at wholesale prices and in one place online, without the need to travel to China to find suppliers one by one.
Fast Delivery For All Our Wholesale Stock
Shipping/dropship direct from China to major destinations (Europe, US, Australia, etc.) typically takes only 4-to-6 days if by courier such as FedEx, UPS, DHL, or by bulk freight forwarder. Free Shipping Goods And Hongkong Post mail Way will takes 2-3 weeks to worldwide. Start buying online and grab a bargain today!
No Minimum Orders
Most of our products have no minimum order requirements, so you can shop retail products at wholesale prices! Wholesalers can shop big and get even larger discounts! Browse our huge range of products now and see for yourself.
Free Drop ship Service
OnSources.com is a trusted china electronics supplier of hundreds of ecommerce companies, small businesses, eBay Power-Sellers, and local distributors in every country around the world. Drop shippers may sell internationally with no restrictions from ourselves.
Easy to Order
You can order goods through Onsources.com without even having to register! We accept major credit and debit cards, and secure payment option PayPal is supported too. We also accept wire transfer and Western Union payments. Get started today!
Secure Online Shopping
Security is the top priority at Onsources.com. We ensure the security of all transaction data by using advanced security solution provider, VeriSign so your information is in excellent hands. Online shopping had never been safer and easier. Stay safe online with us.
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Need Help?FAQor Send Email:support@onsources.com All prices are in USD. Copyright 2008-2011 OnSources.com - Fast, Save, Reliable! Wholesale and dropship: electronics, Security System, Lighting, video games, Outdoor Sports, Car Tech, Health & Beauty, Lifestyle, Gadgets, free shipping and dropship!
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