OnSources undertakes the
strictest Quality Control of any China supplier you could find.
Our factories have their
own quality control processes, but we don't only take their word for it! When
products come into the OnSources warehouse we have a team of over 15 qualified
technicians who are dedicated to confirming the products are correct, in
perfect condition, and working perfectly.
But sometimes things can
go wrong... that's why we back all our products with a 12-month guarantee. For full details of the warranty click here.
If, unfortunately, the
product you bought from OnSources.com seems to have a problem, please find
below the details of how we can help you.
What to do...
1.Always contact us
first. Provide your order number and the product code. We can help clarify what
the problem is.
2.Often we can solve the problem for you
without you needing to send anything back. In many cases the product seems to
have a problem, but it can be solved by restarting, installing properly, or
fixing an accessory. In the case of more complicated products such as Car DVD
Players or Security Camera Systems we will recommend that you get the product
installed or inspected by a qualified technician to confirm that it is faulty
rather than incorrectly installed.
3.You're covered by our 12 month guarantee.
So if the product doesn't work, we'll help you send it back to us in China to
get it fixed.
Click the links below to
find out more information about how we'll help you...
Problems Receiving the
Product
My order hasn't arrived yet,
where is it?
There is some problem
receiving the delivery due to Customs.
I received my packet, but one
or more items are missing.
Not As Described
I received totally the wrong
item.
I received the right item,
but it doesn't have the function it should have.
Something is Missing
An item which seems to be
missing parts.
An item seems to be missing
accessories such as earphones or a cable.
An item is missing drivers or
software.
An item is missing a manual.
Dead On Arrival
An item is physically broken
or damaged.
An item won't switch on.
An item doesn't function
correctly.
Product Broken Down
I can't get the product to
work, I need help.
An accessory, such as a
cable, is broken.
The batteries won't charge.
I broke the product by
accident.
Other Problems...
Whatever the problem, even if you can't see it
described above, you can speak to OnSources.com
Customer Support. [Click here for contact details.]
As the world-leading wholesale company, We offer you a wide-selection of consumer electronic products - all carefully selected with quality in mind, and quality controlled in our warehouse. This is your best opportunity to directly and safely access the Chinese electronics wholesale market - all at wholesale prices and in one place online, without the need to travel to China to find suppliers one by one.
Fast Delivery For All Our Wholesale Stock
Shipping/dropship direct from China to major destinations (Europe, US, Australia, etc.) typically takes only 4-to-6 days if by courier such as FedEx, UPS, DHL, or by bulk freight forwarder. Free Shipping Goods And Hongkong Post mail Way will takes 2-3 weeks to worldwide. Start buying online and grab a bargain today!
No Minimum Orders
Most of our products have no minimum order requirements, so you can shop retail products at wholesale prices! Wholesalers can shop big and get even larger discounts! Browse our huge range of products now and see for yourself.
Free Drop ship Service
OnSources.com is a trusted china electronics supplier of hundreds of ecommerce companies, small businesses, eBay Power-Sellers, and local distributors in every country around the world. Drop shippers may sell internationally with no restrictions from ourselves.
Easy to Order
You can order goods through Onsources.com without even having to register! We accept major credit and debit cards, and secure payment option PayPal is supported too. We also accept wire transfer and Western Union payments. Get started today!
Secure Online Shopping
Security is the top priority at Onsources.com. We ensure the security of all transaction data by using advanced security solution provider, VeriSign so your information is in excellent hands. Online shopping had never been safer and easier. Stay safe online with us.
Join our community:
Sign up to receive updates, discount, and special offers:
Need Help?FAQor Send Email:support@onsources.com All prices are in USD. Copyright 2008-2011 OnSources.com - Fast, Save, Reliable! Wholesale and dropship: electronics, Security System, Lighting, video games, Outdoor Sports, Car Tech, Health & Beauty, Lifestyle, Gadgets, free shipping and dropship!
Live Chat
Loading... Please wait...
Sign up to receive updates, discount, and special offers:
Search the Knowledgebase
Browse by Category
The article has been updated successfully.
