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Troubleshooting
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There were 15 articles found in this category:
 If an item is missing accessories such as earphones or a cable
"I Bought This From OnSources But An Accessory Is Missing" Missing / wrong earphones, battery, cable? First, check the product's description again on OnSources.com to make sure it is supposed to have what you think it should. If you're really missing something, please contact us, and here's ...
- If you receive a multi-item delivery with some items missing
"I Received My Packet, But Not Everything I Ordered Is Included" Is something missing from your order? Please follow these steps: 1. Unpack all the products because sometimes our packing staff save space by putting smaller items inside the boxes of bigger items. 2. Check the sta ...
- If an accessory is broken
"My Product's Cable / Earphones / Stylus Is Broken" The accessories that come with your product are covered by the same warranty that applies to the main product. This means that if the device arrives faulty, or develops a hardware fault that is not related to normal wear and tear, you can co ...
- Cell Phone Cannot Dial Out Problem: Software Fix
Troubleshooting: Cell Phone Won't Dial Out And Keeps Displaying An Error Message If you (or other Chinese Mobile Phone models occasionally) cannot dial out, it may mean that it has been accidentally locked in the WiFi Only mode. [Don't attempt these steps if your phone is healthy or ex ...
- If you need an item repaired
"I broke the product by accident!" Your OnSources gadgets are so well-loved, you use them all the time and take them everywhere.... sooner or later, sod's law will strike and you'll drop that PMP in the toilet, your toddler throws up on your car dvd player, or your puppy swallows that ultra m ...
- If an item is physically broken or damaged
"I Received My Item But It Got Broken During Delivery" Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. If this has happened, please follow these steps: 1. If possible, raise a complaint directly with the delivery representative of th ...
- If there is some problem receiving the delivery due to Customs
"My Order Can't Be Delivered - There Is A Customs Problem" Usually, when you import goods from OnSources, the packet will be inspected by your local Customs. There's usually no reason to worry because: OnSources provides all the necessary paperwork for your shipment; In most countries it's ...
- If you received goods that are not-as-described
"I Bought Something From OnSources, But You Delivered Me Something Else" If OnSources sent you the wrong item... If OnSources sent you the right item, but its specification / functions are different to what they should be... ...If there seems to be a problem like this, you'll need to contact ...
- If an item is missing a manual
"How The Heck Do I Use This Product?" "It's Supposed To Have A Manual, Right?" All OnSources products are supposed to ship with a manual but... ...sometimes the manual just isn't very good, and you need more help with the product. ...sometimes we made a mistake and the manual was not put in ...
- Don't Flash The Firmware!
Don't flash the firmware on OnSources MP4 Players and other devices. We don't support firmware upgrades and if you decide to attempt hardware modification like this, it will invalidate your warranty. OnSources MP3 and MP4 Players are already shipped with the most up-to-date firmware. It is no ...
- If an item is missing drivers or software
"I Bought This From OnSources But It Hasn't Got The Right Drivers / Software" All OnSources products are supposed to have drivers and software exactly as described in the product description. "Driver" usually means a Windows 98 and XP (increasingly) Vista driver. Check the description to see ...
- If your product's battery is faulty
"My Gadget Doesn't Charge Any More"... The Battery Issue We all know it from our cell phones... batteries can be a headache. Some batteries are great and seemingly last forever. Other batteries of exactly the same type start to run out quicker, and don't hold charge as well. (For some tips ...
- Product Problems?
"My Product Has A Problem! What Can I Do?" OnSources undertakes the strictest Quality Control of any China supplier you could find. Our factories have their own quality control processes, but we don't only take their word for it! When products come into the OnSources warehouse we have a tea ...
- If an item doesn't function correctly
"My Gadget From OnSources Is Not Working Right" If you think an item you bought from OnSources may be faulty, contact us to get help: State your order number and the product code of the item in question. Describe clearly what you are trying to do with the product and what goes wrong. Provide ...
- Do you have a telephone number or fax number to take orders?
We do not take telephone or fax orders. All inquiries should be sent to sales@onsources.com, and all orders are placed directly online through our easy-to-use online store.
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